Very is a new online department store offering womens fashion, menswear, kids clothing, home furnishings and electrical items.Visit: www.very.co.uk
I spent Christmas eve on the phone trying to make sure my daughter's present would in fact be delivered in time for Christmas- as promised and as per delivery service paid for staff assured me it was on route and not to worry...I was told not to go out and buy it elsewhere as it was on its way. LIES...was told at 5pm when all shops were shut that all the other staff lied and it was never going to be delivered in time!!!! Complete apathy and lack of concern. Don't recommend at all...they can't be trusted and gave no concern for their customers so I would recommend anyone else steer clear...unless you want to pay for disappointment and frustration
Published on 24 December 2018
Delivered wrong fridge freezer. Would not take it away. Refused to refund until they had it back (picked up at their convenience) despite knowing this left us with no fridge freezer with food in coolbags defrosting and would not send the correct item to exchange them as we had to start a whole new order. Ordered from AO instead, next day delivery, no probs. Still waiting for Very to take theirs away. Atrocious customer service.
Published on 23 December 2018
Worst customer service i have ever experienced. I have been trying to return a shed since having it for 4 days. I started putting it together (Palram shed) and the plastic was soo thin and flimsy i dismantled it and got it ready to refund for refund. its been 20 days after around 10 calls to very.com each one promising a call back for collection date within 3 working days and each time failed to arrange collection. Their customer service is so rubbish with very loud laughing in the background of the call i couldn't even hear the customer service. one man named Prince (bet thats not even his name) after talking to me a few mins put the phone down on me. Another asking me if i want him to break the lay in such a rude tone when asked if i can speak to a manager. from start to finish this company is disgusting. i will never ever buy and will tell the whole community and who ever i know never to buy from very.com. They wont put you through to a manager period. Ive taken this to consumer advice. My experience is one of many. I did the take 3 payment and already am being requested for the first payment and i do not want this item, this will probably destroy my credit rating as well. DO NOT USE VERY.COM!!!!!
Published on 24 July 2018
Excellent communication from emails to phone call I purchased a fridge freezer ( Hisense) Hisense RB320D4WW1 55cm Wide Fridge Freezer - White After getting £600 of credit I decided to buy the product over the buy now pay later. I started getting a bit jittery having read the reviews on here. I ordered the above on the 12th October 2017 and had an email straight away to confirm, the next day received an email to state where my purchase was ( tracking), I also had a text message on the day, with the delivery man ringing me to ensure I was in, about 40 minutes before they arrived. The delivery men ( ARROW XL) brought it in, told me to leave it standing for 3-4 hours to let it settle. Unpacking was fun- not, loads of it. On first inspections and a few days after, everything working well, I have the dial set to 2, lovely fridge freezer and has a good amount of room, excellent product, swear by Hisense. When you get the paperwork which is in the fridge, go on Hisense web site, you get a free 2 year warranty. I have no complaints AT ALL with VERY, everything is as expected and everything went smooth. Thank you for the purchase, very greatfully received
Published on 16 October 2017
I have been shopping here for more than one year now and I have found everything more than satisfactory ...I am however puzzled about all those negative comments I have found about Very...my orders are always being sent either the following day(weekdays) or couple of days after at the most...of course takes longer if ordering personalised items ...I had only one missed delivery of a such item that the manufacturer failed to send on time but when I spoke to the advisor the second time after the complaint I had money back to cover the postage and packaging plus a nice bonus as an apology for the inconvenience ...Their click and collect option is fantastic as it's free and of course returning an item it's as well easy and free of charge ...also the money are back in the account long before the due time ...I just had the feeling I was reading reviews for a different company ...personally I always get what I want if that's what I should I am also very fussy meaning if I know that's the right thing well then I'm going to complain about it...but about them honestly I don't have one bad negative thing to say ...fingers crossed it's going to stay that way ...
Published on 06 July 2017
Just paid off all my bills including VERY, after constantly charging me for being sent letter's total jokes! I was going to close my account down but thought I'll purchase one more item. paid the extra £4 for next day delivery to be told it wont turn up until tomorrow. the chat person closed the chat down when I asked for the place to leave a review or a complaint. Totals waste's of space! ignorant rude they do not care about you just there for the money. I wont be purchasing of littlewoods either as I know they both run together. sort it out! NOT HAPPY!
Published on 14 March 2017
Customer service non existant I made a large order for 3 electrical appliances, promised delivery together, after swapping dates, staying home, taking days off work, took over 7 weeks to receive the items. Apology? No, never. Spoke to so many customer service reps, emailed, online chats.. nothing materialised. No one bothered to answer my complaint. I will never use again. This is the shortened version, imagine 7 weeks of frustration and tears. So after 6 months I order a tv, they email me tell me its being delivered the next day, I swap my shift at work, I stay in, take the other tv down..and wait..and wait, check my account at 5pm to see what is happening and they have changed the delivery date, so I call, I chat to customer services rep..I chat to delivery rep..and no one knows nothing! So another days wage lost but no one is interested, 9 emails of complaint and still nothing. My account is in credit of £100 which I paid to get the tv, and now I cannot get a refund..9 days I have been waiting and still......yep you guessed it.. NOTHING.
Published on 21 February 2017
I can not believe this company is even running!!!!! Still awaiting a call back! I opted for pay in full 4 weeks later I had a payment due so i rang customer services who are rude and have no clue what they are talking about!! 4 months on they have added interest and late payment fees to my account and will not respond to my emails or letters!! They have incorrectly affected my credit file! Absolutely discussed !!! They rang me a week ago asking for a payment I explained my complaint and that I want a call back! I was promised a call back that day still nothing! I will be contacting the ombudsman!!!!! Do not use VERY!
Published on 10 February 2017
Contacted customer services when our order didn't arrive as promised to be told they had cancelled the order. They left us to wait in all day without telling us, and still haven't emailed any notifications. They said the item was out of stock, but it was still available on the website with messages coming up saying it was selling. Very difficult to contact customer services. 7p a minute on the customer service with a 50 minute queue. No other forms of contact working, including the complaints secure email. Customer services completely unable to react to the problem, so gave us the number of head office, who passed the buck back to customer services. Also, beware the very high APR on the compulsory credit terms. You can't just buy items - you have to have an account and take credit.
Published on 03 October 2016
Absolutely appalling customer service will never order again once I have paid for my scooter. I ordered and used a voucher they are always offering via email. It wouldn't go through so rang up and spoke to someone before I placed the order. I was assured that the voucher would be deducted from my order. 5 months later a lot of phone calls and emails and the situation has not been rectified regardless of all the promises they have made. At one point they even tried to claim that the voucher had been put on an account number of mine that doesn't even exist. If the cost had been more I would of taken them to the small claims court, as they are breach of the contract. Whatever happened to providing good customer service.
Published on 19 May 2016
I called Very in September last year to ask for a balance on my account and made a transfer. Unfortunately this resulted in an overpayment on my account of £450. This in itself is not a problem as I understand mistakes happen and another payment must have crossed around the same time. HOWEVER, I have been chasing a refund of my money in earnest since January 2016 and keep being told I will receive a cheque in 5-7 days. I have spoken to staff and managers and all have told me the same. 4 months later and I am still no nearer to getting my money back! Do not trade with Very unless you wants months of stress and enjoy being lied to.
Published on 10 April 2016
My review is a ZERO for this company. Worst customer service ever. They had the cheek to charge me twice on my credit card for an item and I had to chase my own refund up. They entered incorrect information on my credit report. I have proved them wrong but they didnt remove the incorrect information. You have to keep phoning them for every little thing because theyre incompetent.I have even had to complain now as i have requested that they close my account and they havent even done that. Nightmares.
Published on 07 February 2016
This company has an atrocious attitude towards its customers. I ordered a washer dryer with a service agreement. The machine was delivered and installed by the engineer Very organised. My wife realised later that the machine was not as described on the ad so she contacted Very who told her that it was a mistake on their part, however as the machine had been installed it could not be returned plus the service agreement they are paying for was invalid as it wasn't for the right machine. Very refuse to deal with this situation and seem to think that Trade Laws do not apply to them. They are blaming wife and I for Very's mistakes!!! Very think that they can ride rough shod over its customers? Well, they not heard the last from this as Trading Standards are now involved!
Published on 17 December 2015
I have been a customer of very for the past few years. I have recently encountered appalling service, due a technical fault with the organisations website they have decided to add additional charges to my account when I have been unable to access their site. They have taken no responsibility, as it is much easier for them to just take their customers money for a poor service. I would not recommend very to any of my family and friends in the future. I am disgusted with the service from such a reputable organisation.
Published on 28 September 2015
I actually have reluctantly clicked 1 star, there are no stars to be had for Very from me ! I have just had my 4th & 5th bed delivered this morning & my gift to "very" free of charge was to let them know although THEY thought my case was resolved it was far from resolved - I made it "crystal" clear I was not satisfied - tragic as something very simple could have went a long way in diffusing my situation & stopped me being determined to get my review out as far as possible - nobody should have to go through what I have done in the last few weeks!!! This is the "very" worst & most definitely the "very" stressful shopping experience I have ever had & as a way to just order a decent bed I can sleep in without any incident/breakages its has cost me a "very" significant amount of money !!!!!!!!!!!!! I have been dealing with the CEO office including emails to Gareth Jones (his personal business email address) & having checked back I have had the phone cut off on no less than 12 separate incidents (their calls are outsourced world wide & nobody gives a toss) even at the CEO office they have managed to "accidentally" disconnect my calls, I was promised numerous times call backs/communication repeatedly getting nothing back & Let down. Bottom line I would stay clear & avoid any shopping with this group of companies. Horrendous experience, shoddy quality & They very worst customer service I have ever ever experienced. Thanks for nothing very !
Published on 28 August 2015
First and LAST time i will order from VERY AGAIN!!!! two monts ago order table and chairs from very, some how they lost 4 chairs in warehouse. And delivery only table to my door. No god only table, so i refuse delivery. Over two months now and very still send me text reminders i have miss very payment. I have call very customer service more then 10 times, in hope they can just credit my account, I will never again use very
Published on 29 December 2014
I ordered a Prague 4 Door wardrobe on 03/12/2014, they took my money on 04/12/2014 and arranged delivery on 09/12/2014. Waited in for 5 hours, and the delivery company called to say that Very had short-shipped the goods to them, and had recalled the goods. I called and emailed for 3 days to get absolutely nowhere with the Customer Services people. Finally re-arranged deliver after I had chased them umpteen times for 16/12/2014 for which I took unpaid leave from work. It didn't arrive again, as Very had cancelled my order. I asked for my goods to be sent, they have refused to either give a the goods, or give me my money back. Effectively, they have stolen £310.95 from my account, and I am a further £70 out of pocket due to lost wages. I have now spent 3.5 hours on the phone with them lying to me as to where my goods are, sent 14 emails to them (None of these were abusive or with raised volume on the calls), and have got nowhere in 16 days of trying. They have told me if I want my stuff, I will have to re-order, and re-pay, then when the original goods get returned to them (The goods that were never delivered due to their error), they will refund me my money. WTF?? You haven't given me goods or my money, but you expect me to pay more? DO NOT USE THIS COMPANY, THEY WILL NOT DEAL WITH YOU WHEN THEY SCREW UP, AND THEY KEEP YOUR MONEY!!!!!!!!
Published on 18 December 2014
I have been a customer of Very home shopping for quite a while and bought a significant amount of items from them, and I have an excellent payment record. However in the last few days I have been really disappointed. I bought a buy now pay later item last year (an expensive item) and had almost paid it in full but missed the final payment date by just under 2 weeks, due to an oversight on my part as a family member has just had a severe stroke, and my head was all over the place. This led to them adding £400 interest to my account for the item. I spoke to a customer advisor, who said that if I pay the final amount owed on the item immediately, and contact Very by email explaining the situation, that due to the circumstances and my very good payment record, they may be able to remove the interest. I did as suggested and immediately paid my account online with the final buy now pay later payment of £319, and wrote to Very explaining the situation. The reply I got was very unhelpful and basically said: 'sorry but we can't remove the interest'. There was no offer of help, and my circumstances were not taken into consideration at all. Considering I am a good customer and only missed the date by less than 2 weeks, due to extreme circumstances, I was shocked that they would not do more to help. Would never shop with them again.
Published on 02 September 2014
I ordered a play center for my kid. Although they have splashed "Next day delivery" all over the site, I discovered that my delivery was scheduled for 14 days after my order. And they didn’t even bother to inform me about this change and it does not show up when you order. The only email I received had links that go nowhere and their telephone service is "voice controlled" just to make it more inconvenient. I finally got to customer services agent who said he cancelled the order. Today, I checked the account and it said "in depot" so i called again and was told that the order was not cancelled and was on its way. But I am told now it is cancelled. I am crossing my fingers. Please don’t shop here!
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