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2,643 shops listed | Last updated: 22 August 2019

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Our Rating

2 stars

The Vestry Online

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www.vestryonline.com

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Description

Buy womens fashion from the Vestry high street retail chain.

Customer Reviews

  • Review Profile
    5 stars
    Joanna said:
    Fantastic site, I checked their facebook reviews which were all positive so I went ahead and got a beautiful dress, bought 2 for size, sent the other back no problems at all, highly recommend!
    Published on 16 April 2019
  • Review Profile
    5 stars
    Terri said:
    Shopped here many times, never had an issue with returns or exchanges, delivery is fast and efficient. Ordered a dress this week and it is really lovely, looks gorgeous and love the dress loads! Recommend! x
    Published on 16 April 2019
  • Review Profile
    1 stars
    Druvika said:
    Be careful - they do not give you a full refund on the product even though you pay for delivery charge - this is against the 2014 consumer act. The delivery and customer service has been awful and they told me that I have to write a letter to get an answer to my question around my entitlement under the regulation! They apparently do not have a telephone number so it is ridiculous that they expect me to fork out again to send a letter! Never again will I buy anything from them again. I am also reporting this to Trading Standards. I know it's not much money but it all adds up if this applies to all their customers.
    Published on 28 December 2016
  • Review Profile
    3 stars
    DEBBIE said:
    Ordered two dresses from Vestry Online for sizing. Neither fit correctly so returned them via the Post Office only to receive an e-mail saying I only had a partial refund. When I contacted them they stated they had only received one dress - I DEFINITELY returned two. Despite many e-mails (and a photo of my proof of return) they have not issued me with a full refund. Reading other reviews on this site I believe this is a way of making extra money from customers. YOU HAVE BEEN WARNED!
    Published on 07 May 2016
  • Review Profile
    5 stars
    Fox said:
    I received my dress within 2 working days. I have yet to wear it but when I tried it on it fits lovely, fast service and good quality :)
    Published on 17 February 2016
  • Review Profile
    0 stars
    Julie said:
    The clothes they sell look great but these 5* reviewers obviously haven’t had to return their items because that’s when things seem to go horribly wrong. The customer “service” is unfriendly, unhelpful and frustrating because they don’t answer the points you make when complaining. For example, I received a dress which had all the labels (including the washing instructions) removed. They didn’t have a replacement in my size so I asked for a reduction. They did offered me a return but ignored my several emails requests for a reduction. This is not the first time I’ve had difficulty communicating with Vestry and I won’t be using them again. “Service’ is not the word I’d use to describe their culture.
    Published on 13 February 2016
  • Review Profile
    5 stars
    Kirsty said:
    Bought a dress and when this dress arrived (lovely packaging) I wasn't sure as its hard to tell from pictures and then I put it on - WOW !! The fit was great and transforms your body shape. I have received so many compliments !!! I would 100 percent recommend!
    Published on 07 January 2016
  • Review Profile
    5 stars
    KatieP said:
    Did my Xmas shopping here, customer service was very fast getting back to me within an hour and I have one very happy daughter now thanks to the fast service. Beautiful dresses, thanks Vestry
    Published on 06 January 2016
  • Review Profile
    5 stars
    Adel said:
    Loved my order from Vestry . Ordered their Backless Lace dress, lace was stunning and quality was great. It came really fast, I returned the alternate size I ordered and had no problems with the refund which was very fast. Great service highly recommend!
    Published on 06 January 2016
  • Review Profile
    5 stars
    Yav said:
    I loved some of the orders, the quality is great. Returned three of the items and exchanged another, loved them but I got the wrong sizes, doh! In all I'm really happy with the quality and style of Vestry and shall be returning for purchase again.
    Published on 04 September 2015
  • Review Profile
    5 stars
    Kirsty said:
    Amazing service. I bought a dress that I decided to change before it was sent to me, it was late on Friday but they did this for me and even gave me Saturday delivery for free to get it to me faster! I wasn't sure it would arrive, seemed to good to be true, but lo and behold on Saturday it arrived and I had my dress for the evening! So pleased.
    Published on 13 August 2015
  • Review Profile
    5 stars
    Deebo said:
    I love everything about this dress I bought, the fit, the colour and the quality and all for a great price. The sizing is also good I got a 12 and it fitted well even though I measure at a 38" bust. I wore it all day and night at a wedding and it was comfy all day, lots of people complimented it and I felt great :) Highly recommend
    Published on 05 May 2015
  • Review Profile
    5 stars
    Anna said:
    Ordered a dress for a special occasion and was impressed by the quick delivery to Ireland (2-3 days) The style and length was as appears on website. I thought the material may have been of bad quality but I was wrong.. It is amazing quality! Not see through either which is a plus!!!;)
    Published on 03 May 2015
  • Review Profile
    5 stars
    Sarah said:
    Bought a stunning dress, beautiful color, bought size 12 - perfect fit, . Dress feels very nice on and fits perfectly. Very happy with the purchase. Would definately recommend.
    Published on 06 February 2015
  • Review Profile
    3 stars
    Shopping_ella69 said:
    I am literally gobsmacked at the customer service with Vestry. I returned a faulty item and requested a replacement garment. The emails they send are short and unprofessional, they are not complying with the sales of goods act. This has now become a matter of principle and I will continue to seek the exchange or refund that they are responsible fir providing. I can honestly say I have not experienced such appalling service from a retailer for many many years.
    Published on 26 January 2015
  • Review Profile
    0 stars
    Debs said:
    Avoid avoid avoid! Purchased a dress for my daughter that was faulty which only became evident after it had been worn for an hour. Their customer service is shocking and they have flatly refused to exchange or refund even under the Sale of Goods Act. Will never purchase from them again and having three teenage daughters is potentially quite a bit of custom
    Published on 19 December 2014
  • Review Profile
    5 stars
    Sarah said:
    Not sure on the other reviews as I had a very good experience, I emailed customer services to ask about a sizing issue and was answered straight away. Order was fast and came next day even though I ordered it late on. The dresses were lovely but one was slightly too small so I sent it back and was refunded very fast, i wouldn't definitely shop again
    Published on 18 December 2014
  • Review Profile
    0 stars
    nicolawhitlam said:
    I purchesed a dress from The Vestry Online and after the one wear, a lot of beading started to fall off. When i approached their 'help' desk (and i use the term help loosly!) I have been completly stone walled. They have informed me that customers have no right to an exchange or repair from the second they 'remove the tag'. The Sale of Goods Act means nothing to them. Im at a point now where I will have to take them to court to get any recompense. Its a real pitty that they think that they can act outside the law as they do have a lovely selection of dresses. I would not recomend The Vesty Onlie to anyone! Ever!
    Published on 25 June 2014
  • Review Profile
    0 stars
    Julie said:
    My experience with Vestry Online is _ Dont expect any help if you experience a problem with an item of clothing you purchase from them. They want nothing to do with it. You cant telephone them, the communication is via their website. If they dont want to help they just delete the thread! As soon as it is delivered the contract between customer and them ceases. They haven't heard of the Sale of Goods Act because they certainly dont use it!!
  • Review Profile
    0 stars
    Michelle said:
    I have purchased two dresses from this website and have not recieved the items, wrote to them for over 4 months and nobody replied. This is a clear scam, or they are just reluctant and ignorant to their customers. I have spend a decent amount and have never got a reply towards my query. I would strongly suggest not to trust this webiste.
  • Review Profile
    5 stars
    Chelsea said:
    This site is great and very easy to use order an item standard delivery and it arrived the next day. Some real cool evening dress's, worth having a look xx
  • Review Profile
    5 stars
    Chelsea said:
    I purchased an item the other day which was a fabulous dress which was great for my night out in Lonodon. The price were good to and the delivery and customer services have always been quick. I would recommend to all
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