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Our Rating

2 stars

Andersons of Durham

Read reviews for Andersons of Durham

www.andersonsofdurham.co.uk

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Description

Fine Mens and Womens English footwear, including Loake, Trickers, Cheaney, Barker and Grenson

Customer Reviews

  • Review Profile
    3 stars
    Philip said:
    Avoid like the plague! I called them last Saturday 6th Dec to order some Dubarry Galway boots. Their system was down so the lady insisted she would call me on the following Monday.....guess what, she never called. I emailed a complaint when they still hadn't called on Wednesday, and they tried to say that I hadn't left any details and it was my fault. My wife went to our local stockist (Gallyons in Norwich) and got them £5 cheaper.
    Published on 13 December 2014
  • Review Profile
    5 stars
    Gary Storey said:
    I don't write many reviews but just had to thank Sarah and her team for excellent service whenever I've bought shoes both online and at their store in Durham City. My last pair of Cheaneys are fantastic and I'm just about to purchase another pair. I did not look further when my daughter wanted a Barbour quilt jacket a couple of months ago. Sarah had the stock and we bought in store. Looking forward to the new lines coming in! Great to see quality stores in Durham City!
  • Review Profile
    0 stars
    Richard Harris said:
    Tried to buy a pair of shoes online and sale was made. Received an email two days later to say that they had priced it wrong. Offered a 10% discount off a much higher price but it was now too expensive. 10% price they offer on first order made so not very generous! Do be careful of their prices as this isn't the first time they have done this!
  • Review Profile
    0 stars
    Richard Harris said:
    I have had a similar problem and purchased online a pair of mens shoes which were in their sale. The purchase went through and a few days later I had an email to say they had made a mistake with the price and as a gesture of goodwill they would give me 10% discount. What is so annoying is that the 10% is offered anyway for first buyers and subscribing to mailing so they are not overly being very generous. The shoes since have been taken off line even at a new sale price! We have in the past bought quite a few things from their shops but we will not be going there again! Very sloppy service obviously they don't have a full proof system checking their prices before going live!
  • Review Profile
    0 stars
    Richard Harris said:
    22/03/2013 I have also had problems with their website and had ordered a lovely pair of mens shoes in the sale and my order online was accepted. Received today an email see below Not only do they obviously continue to make these mistakes but they appear very informal with Hi !!!! Not the way to deal with customers with their top brands of shoes or is it? I see that this item isn't now offered in the sale I wonder why?? The offer of 10% off isn't any good as that is the offer one gets on first orders or subscribing to emails so forget the gesture of goodwill. Customer's are not stupid!!! I wonder how Richard Anderson Managing Director copes with these inaccuracies or does this all stem from the top? Hi mr harris,i have tried phoning the above number but it was wrong,just to let you know that there was a pricing mistake on the site the actual price was £110 and not £46,as a gesture of goodwill we will reduce the price by 10% making them £99,as you have already paid £49.50,there is a balance of £49.50 to pay so if you would give us a call we will despatch the goods,thank you.
  • Review Profile
    3 stars
    SARAH said:
    Hello There Mr Simmonds, I am terribly upset by the comment you've made about my web site. We've tried to locate your customer details but there are no records of a Mr Simmonds. ALL order's are only charged £2.50 for a next day delivery IF they are under £50, other than that we are free unless you needed a world wide delivery?. Please, please call us so we can rectify this matter as we can 100% assure you that customer service is top of our priority! As testament please read our customer feedback on our website. We are a small family run company and we really pride ourselves on our demeanour with customers. Many Thanks Sarah Anderson
  • Review Profile
    1 stars
    D. Simmonds said:
    Beware of this vendor!! This vendor advertised a pair of shoes for £88,it was only at the very last checkout confirmation page that they added VAT and £45 for delivery! Luckily I managed to cancel the transaction.
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