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Latest News

Consumers value quality of customer service when buying online

23 May 2017 at 11:53 by Sarah Collinson

A survey conducted by Salesforce has found that almost three quarters of British shoppers would be compelled to avoid engaging with a particular retailer if they had experienced unsatisfactory customer service, according to Econsultancy. This shows that the quality of customer service has a bigger impact on buying decisions than almost anything else, with just 25 per cent of respondents saying ... Read full article »