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1 stars

The Proviation Pilot Shop

Read reviews for The Proviation Pilot Shop

www.proviationshop.co.uk

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Description

Personal, friendly pilot shop, stocking flight equipment, software, books, and aviation-related gifts for enthusiasts.

Customer Reviews

  • Review Profile
    5 stars
    Nick B said:
    Ordered ASA flight bag pro and kneeboard with free delivery. They arrived the very next day!
  • Review Profile
    5 stars
    Jon Gallagher said:
    Perfect, professional, proficient! Excellent pre-purchase advice made for a pleasant transaction.
  • Review Profile
    1 stars
    Mariusz Gorniak said:
    Be Warned! Never Buy Anything from Proviation Unless You Are Prepared to Lose your Time and Money. It has been already 5 months and the order has not arrived yet from Proviation. 1. 13 Nov 2012, Order #O-13900 was placed. 2 Twin Handle Leather cases with handling and shipping at a cost of £185.95. 2. 13 Nov 2012, the full amount of money taken from Credit Card. 3. 28 Nov 2012, sent an inquire email. 4. 2 Dec 2012, Nick replied saying that the order was taking extra unexpected longer time from a supplier. 5. 18 Jan 2013, emailed again to request mailing the order or refunding in full. 6. 21 Jan 2013, Nick responded saying he would be checking with the supplier to see if stock was available. 7. 14 Feb 2013, emailed Nick again, requesting for sending the order within 2 weeks, which according to his website the stock was available at that time. Or if he wished, he could refund the full amount. 8. 14 Feb 2013, Nick emailed back and claimed he wanted to make sure that the delivery address was correct and promised I would be receiving the order within 2-4 days. 9. 1 March 2013, Nick was asked again why the order was not received as promised. 10. 6 March 2013, received Nick’s email saying this time he would use UPS, provided I would pay extra fare for the express service. 11. 7 March 2013, I emailed back to Nick saying that I would be able to wait an extra few days, since I have been waiting for such a long time, it would not have had any difference for me. 12. 7 March 2013, on the same day, Nick answered that he is sorry, saying that this time, only one case remains, and he needs to order more stock. 13. The cycle continues, – I still do not have my cases yet.
  • Review Profile
    5 stars
    GGFLY said:
    Wide range of products, pricing always competitive. Very likely to use again.
  • Review Profile
    1 stars
    Lauren said:
    I ordered my item in November! Now the 21st of January and my order is still not here! It was supposed to be a Christmas present. The communication is awful, I've had to ring up 2 times and still my order hasn't arrived when they said it would be, I now can't get hold of proviation at all, as they don't answer the telephone! I am disgusted with this service, if I had know I wouldn't of recieved my goods I deffinitly wouldn't have ordered from here, the worst is that, proviation still have my money! I would recommend you to not bother trying to buy anything as there service is diabolical. They don't even reply to emails I have sent asking where my order is! All I want is what I've paid for and I haven't got it! My first impression of proviation was not good in the slightest and I just think they are theiving!
  • Review Profile
    1 stars
    Conrad Selzer said:
    Proviation offers next day delivery and charges for it, but does not indicate what is in stock and what is not. Customer service is extremely poor. E-mails are not responded to except by an automated service - It has taken multiple calls (10 -15) to actually speak to someone, who is then unable to provide any information on the order status. Seve days after the order was placed and after I cancelled the order I started receiving e-mails advising me that they were attending to my order. Avoid at all costs.
  • Review Profile
    5 stars
    Kerrie said:
    Have used Proviation many times before- logbook bought and received next-day. Friendly support, pleasure to deal with
  • Review Profile
    5 stars
    Bill Rou said:
    I purchased a pair of sunglasses from Proviation. The whole process very easy to use from ordering to receiving. Postage was free which was a bonus and communication was great and the glasses are superb. Would definately recommend. Thank you
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