Outdoor gear to keep your child warm, dry and protected from the elements, including baby and child carriers; baby and children's waterproof and fleece clothing, flasks, rucksacks, fleece and waterproof hats and gloves and more.Visit: www.littletrekkers.co.uk
I wanted to buy a macpac child carrier and googled for online stores. I got a link leading to the Littletrekkers online store. I put the carrier into the shopping basked and payed. Within the whole buying process, shipping costs were always displayed with "0". Also there were not general terms to accept with the process. One day later someone from the store contacted me and asked for additional shipping charges, saying that they only offer free shipping to UK mainland addresses and that the 0 shipping costs within the buying process are just a wrong technical implementation having to do with their payment gateway. They also referred to their shipping policy and general terms, which you find somewhere at the bottom of the website. They also said they inform about the free shipping on banners all over their website. I checked all that out after I received the mail - it is all true - but while I was buying the product I was not aware of that - I only saw the 0 shipping costs on my invoice. Long story short - they refused to deliver and refunded the money. In my opinion this is not acceptable. A company that runs an online store these days should be able to have shipping costs displayed properly within the buying process and not on some banners that no one looks at. Moreover they should make their general terms clearly visible within the whole process. So if you buy anything there - check out the small-print - because what you see when you check out is not what they might want to charge you for later on.
Published on 09 October 2014