Divan beds, mattresses, wooden/pine beds, metal beds, leather beds, suede/fabric beds, adjustable beds, folding beds, guest beds, bunk beds, headboards, pillows, sofa beds and accessories. Free UK delivery on orders over £499.Visit: www.bedstar.co.uk
Ordered a bed frame on a Saturday and was assured delivery on a Tuesday (by email confirmation and the website). Having taken a full day off work on Tuesday, no delivery. The next few days were farcical with XDP (Delivery company) poor customer service only being matched by Bedstar's - as they had me wait at home another two times before the bed frame was actually delivered. I selected Bedstar due to its delivery service even though the bed in question is significantly cheaper elsewhere: https://www.fruugo.co.uk/birlea-kensington-sky-blue-fabric-double-bed-frame/p-4380434-10016925?gclid=CjwKEAjw5vu8BRC8rIGNrqbPuSESJADG8RV0ZHar3JYtQ8-dOadvQWlyk5zn79NI46cG67urCqG9FhoC5KTw_wcB My advice DO NOT BUY FROM THIS COMPANY. Use a competitor that is cheaper and will deliver when they state they will. Also please note I contacted Bedstar and their response was the typical T&C's with no consideration for my time of the cost for taking all this time off work. Very very disappointing.
Published on 16 August 2016
Ordered a new bed, mattress and headboard at a cost of almost £500 for next day delivery. Next day a bed is delivered - the bed delivered was wrong and half the price of the bed ordered, missing the headboard and with a damaged drawer. Customer services arranged for re-delivery of the correct bed and collection of the wrong one. Another delivery, another wrong bed. Customer services again tried to resolve and the same again. 3 attempts and 10 days after supposed next day delivery we still do not have the correct bed ordered. Having now wasted 3 days holiday entitlement at work I've had enough and have sent the 3rd incorrect bed back for a FULL and COMPLETE refund which could take an additional week to be refunded to me. I will never return to this company and suggest everybody else also AVOID ANY trade with them. Now 16 days since my initial order - 3 incorrect deliveries and failure to refund me as promised "before next Friday!" Absolutely disgusted!!
Published on 26 February 2016