Your guide to shops on the Internet.
Your Rights
Safe online shopping starts here
The Distance Selling Regulations
Online retailers must:
- offer clear information about goods and services up front
- give written confirmation of purchases
- offer a 'cooling off' period where you can cancel for any reason within 7 days of receipt of goods and still get a full refund
- offer a full refund if goods don't arrive by the date agreed (or within 30 days if no date was agreed).
The Sale of Goods Act
Goods you buy must:
- be safe and of satisfactory quality
- not be damaged or defective (unless this was pointed out in advance)
- be fit for the purpose
- be as described by the seller
- last for a reasonable length of time
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