The Hut Online Shop

ordered the harry potter lego toy from here just a few days ago, It came within a few days- really simple, no hassle! oh, and it was the best price i could find too!
- litsa smith

Purchased 3 pairs of Hunter Wellies from this site on Thursday 3rd March, and they've arrived today, Monday 7th. Great service as delivery was free and the wellies were cheapest online too.
- evildonkey

the hut dot com, what a waste of space this online seller is, they have crap customer service reps and they fill your head full of crap. have you ever heard of clothing banging together and breaking, well this company really does tell you this when you ask them why they do not send all of your orders out together. they also cancelled my account so i could not complain about goods not recieved after six weeks from order date, they also say your goods are in the warehouse ready for despatch. well hut i hope you see this because you are conning bas****s and i will pursue my refund through paypal as i will through the courts if paypal rule in your favour...
- anthony hewison

The 'customer service' from this shower is diabolical. Kept waiting on hold for twenty minutes on the phone, after waiting a week without contact from them, trying to enquire as to a delivery date for a Christmas present promised "Usually dispatched within 3 days," while some irritating message plays in a really annoying American accent. (They're based in Cheshire, for Christ's sake - can't they find anyone with an English accent???) saying they were waiting for the next available assistant. Gave up in the end. Tried sending several messages.. the last one at 16:45, asked when I would be recieving it. Cancelled the order at 17.45 when I found the same item elsewhere. Then checked this site and saw all the negative comments. Phoned my bank to make sure they didnt debit my card - only to be told they'd already requested payment within minutes of my message to them at 16:45 - obviously they were trying to make sure I didn't cancel. Got an email within another few minutes, saying order had been dispatched - then another saying because it had been dispatched, my attempt to cancel had failed.. (similar tactics to those detailed by another reviewer.) Since they obviously got the message, but chose to debit my card, rather than reply, I think their tactics stink. I'll never deal with this lot again.
- Keith Rigby