Sourcing the latest gadgets and technology, including practical problem solvers, green products and money savers, they find innovative ideas from around the world.Visit: www.expertverdict.com
APPALLING SERVICE I ordered two pairs of MacWet gloves on 21st November from this website (paying £4.95 delivery - what a joke). I also did a lot of other shopping from other onliine suppliers at the same time, all of which arrived within two or three days. On 1st December, when the gloves still hadn't arrived, I called the company. After holding on for ages, (during which the recording told me delivery could take up to 28 days) I got through to a customer services advisor and was told that they had been despatched on the 22nd but the goods could take up to another 10 WORKING days to arrive! Hello! They are gloves - I want them for the winter!!! When I said that the delivery timescale was unacceptable and I wanted to cancel the order, I was told that because they had been despatched, I would have to wait for the items to arrive and then refuse delivery and that I wouldn't get a refund until 14 days after they had received the goods back from the courier which could take another 10 days. Furthermore, while the website tells you all these details when you look for them, it does not advise of delivery timescales when you place an order. So to recap - we have 2 weeks to deliver (but could be up to 4), 2 weeks to return (possibly longer) and 2 weeks to refund. So having paid on 21st November, potentially, I might not get my money back until mid January 2017. Nice scam to hang on to people's money. Allowing up to 28 days for delivery is a thing of the past and there is no excuse for such vagary in this day and age. I will definitely be refusing delivery and will update this review with how long it takes to get a refund.
Published on 01 December 2016
Some great ideas and gadgets to choose from. The catalogue are a very interesting read for looking for new ideas. Delivery can take a while but I believe goods are sourced direct from manufacturer, and expectation is set on the website. Prices are the biggest downfall, many of the goods are not new to market and can be found elsewhere at a much better price. In some cases this difference can be well in excess of 50% for the same product. All in all, good for getting ideas but by shopping around you save yourself a lot more than buying from Expertverdict.
Published on 03 July 2015
I, customer number 106426785 am urgently awaiting arrival of product code 1393228- Rechargeable Techna-Ear @ £24.95, which I ordered from you as long ago as 27/01/2010 ! My order number was S03186625. You say that you always advise of any delivery beyond your promise of 14-28 days, but I have not received such an apology. Furthermore, upon contacting you by telephone at 10 pence per minute, I spent some 5 minutes just to hear some member of staff explaining some sort of rules and regulations ad infinitum .... On a recent occasion I was kept waiting for 7 weeks and a day for one of your stethoscope-type headphones, although on that occasion I seem to remember you did advise of some delay. An order for a clamshell mobile 'phone at Christmas-time I obtained from Radio Times and at £10 less than yours, which arrived in only a few days at that. Sincerely, W.N.E.Ledbury, Apartment 1 Osborne, 7 Clive Crescent, PENARTH, Vale of Glamorgan, CF64 1AT