Get in touch, we'd love to hear from you.
If you need to contact an online shop about an order you have placed, please search for the shop. You should then be able to contact that shop by using the details on their website.
Check a listing
You can check if a site is listed on shopsafe by using our shop search.
Add A Site
If you want to add your site to ShopSafe please use the online submission form.
Make a Complaint about a ShopSafe Listed Site
If you are dissatisfied with a ShopSafe listed site please see our complaints form to ensure your complaint is handled efficiently.
Using this form you can:
- make a general enquiry
- give us feedback on the site
- check your site's listing status
- comment on shop reviews
Call: 0191 232 5684
c/o Edward Robertson Limited
12 Forth Street
Newcastle upon Tyne
Tyne and Wear
ShopSafe.co.uk is owned & operated by Edward Robertson Ltd.
1 Bondgate, Darlington, County Durham, DL3 7JA. UK
Registration Number: 3931089
Company registered in England
VAT Number: 708683901